Frequently Asked Questions

Discover more in our FAQ

Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 8:30am-4:30pm CST

How long does shipping take?

Orders ship within 1 business day, and standard shipping arrives in 3 to 5 business days after that. Customized orders need 3 to 5 extra days. On a deadline? 2-Day and Overnight are available at checkout. You'll get a tracking number as soon as your socks are on the way.

Do you offer free shipping?

Yes! Standard shipping is free on US orders of $49 or more. Under $49, it's a flat $4.95. Shipping rates are subject to change.

Do you ship internationally?

Yes, to Canada, the UK and Australia. Standard international shipping is $25, and Priority International is available at checkout. Your country may charge customs fees or import duties on arrival, and those are paid by the recipient. Shipping rates are subject to change.

Can I change or cancel my order?

We move fast, so reach out through our Contact page as soon as you can and we'll do our best. Once an order ships, or once a customized item is in production, we can't change it.

What size should I order?

Go by your shoe size:

Small: men's 6 to 8, women's 7.5 to 9.5
Medium: men's 8 to 13, women's 9.5 to 14
Large: men's 13 to 15, women's 14.5 to 16.5
Kids: 5Y to 7Y. Toddler: up to 8T or 9T to 3Y.

In between sizes? Size up. The full chart, with UK and EU sizes, is on every product page.

What are your socks made of?

80% combed cotton, 15% polyamide and 5% spandex. That means they're soft and breathable, and they stay up all day (and all night on the dance floor).

How do I wash them?

Machine wash warm (85F/30C) and dry flat. Skip the chlorine bleach, the iron and the dry cleaner. Treat them right and they'll keep their color for years.

Do you offer group or wedding party discounts?

Yes, the more pairs you buy, the more you save:

3 to 5 pairs: 10% off
6 to 7 pairs: 15% off
8 to 9 pairs: 20% off
10+ pairs: 25% off

Outfitting more than 15 people? Reach out through our Contact page about custom pricing. Prices and discounts are subject to change.

Can I mix and match styles and still get the discount?

Yes. Mix colors, patterns and sizes however you like, and the discount is based on your total number of pairs.

Can I personalize socks?

Absolutely. We do custom sock labels and wraps, monogrammed socks and gift boxes, which are perfect for groomsmen, bridesmaids and the people you can't thank enough. Customized orders need 3 to 5 extra days before they ship.

Do you make fully custom sock designs?

Yes, for orders of 600 pairs or more. Tell us what you have in mind through our Contact page.

Do you do corporate gifts?

We do! For 10 or more recipients, we'll handle the socks, packaging, personal notes and shipping to each person. See Corporate Gifting.

What's your return policy?

No cold feet about it. Unworn socks in their original packaging can be returned within 30 days of the ship date. Customized items, including labels and monogrammed socks, and clearance items are final sale. Start a return through our Contact page. Return shipping is on you, and refunds are processed within 14 business days. If you bought from Amazon, Etsy or another store, please return through them. Full return policy